OFT launches WhatsApp contact service


Consumers can now communicate with the Office of Fair Trading’s consumer protection team via WhatsApp.

The new initiative was launched yesterday with the aim of making contact with the OFT team easier.

“This will make it easy for consumers to contact the team on consumer-related matters, raise any concerns and make complaints against businesses,” the OFT said in a statement.

“It is expected to attract a wider audience to engage with the team, especially younger consumers.”

“The public should note that the team will be using WhatsApp to provide advice on consumer rights and to provide general assistance with issues raised.”

“It should be noted however that any matters requiring the team to carry out specific investigations or other escalations would require a more formal line of communication with the OFT via email.”

This facility will initially be available for a six-month trial period to allow the OFT to assess its functionality and effectiveness, the OFT said.

The Consumer Protection Team can be contacted on WhatsApp: 56002998; Tel: 20071700; Email: consumer.protection@gibraltar.gov.gi and on the website: www.oft.gov.gi.

Consumers can also follow the OFT on social media to keep up to date with consumer protection advice on Facebook at OFT Gibraltar; Instagram – @OFTgib and Twitter – @OFTGib.

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