Infobip adds Viber, Email, SMS to LankaBangla Finance customer communication channels

Global cloud communication platform provider Infobip recently entered into an agreement with Bangladesh’s leading integrated financial services provider, LankaBangla Finance Limited, to strengthen transactional communication.

Khurshed Alam, Senior Executive Vice President and Head of Retail Operations of LankaBangla Finance Limited, and Rahad Hossain, Country Manager of Infobip, Bangladesh, signed the agreement on behalf of their respective organizations at LankaBangla’s head office in the city. , Thursday September 16, 2021).

With the help of Infobip’s Communication Platform as a Service (CPaaS) solutions, LankaBangla Finance Limited will deliver a fast, secure and personalized one-on-one experience to its clients. In addition to Viber‘s variety of interactive multimedia messaging options, Infobip will provide email solutions to deliver rich and impactful marketing and transactional communication. With better connectivity through SMS notifications, LankaBangla Finance can strengthen its communication channels and seamlessly connect with clients all over the world. In turn, clients can enjoy improved and hassle-free access to the financial institution from the comfort of their own homes.

In his speech, Rahad Hossain said: “We look forward to working closely with LankaBangla Finance and seek to deliver an exciting proposition with enhanced customer experience and connectivity for their business. We believe in Viber, SMS and Email options, and they can expand the scope of easy and convenient means of communication for their customers. “

“The merger of LankaBangla Finance with the services of Infobip will help us accelerate our digital transformation and improve the products and services we offer,” said Khurshed Alam.

“We believe that better connectivity and fast, personalized and engaging communication channels can help build customer confidence in our services.”

Among others, personalities from both organizations were also present on the occasion, according to a statement.

Founded in Croatia in 2006, Infobip is a global cloud-based communications platform that enables businesses to create connected customer experiences across all stages of the customer journey at scale, with easy, contextualized interactions across customers’ preferred channels.

LankaBangla Finance Limited (LBFL) began its journey in 1997 as a joint venture financial institution with an international collaboration having a “client-centric approach” in its working DNA.

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