Delhi govt launches WhatsApp chatbot, EV queries now at your fingertips


The Delhi government has launched a chatbot service, which will answer all questions related to electric vehicles (EVs). The state government, in its attempt to raise awareness about EVs in the capital, launched this chatbot on the instant messaging platform WhatsApp.

The newly launched chatbot will help city dwellers manage all their electric vehicle related queries at their fingertips. Queries ranging from incentives, price, range, and charging solutions, among others, will be handled by the chatbot.

Delhi Transport Commissioner Ashish Kundra took to Twitter to announce the launch of the chatbot with a tweet saying, “Delhi Government has launched a #WhatsApp chatbot for #ElectricVehicles. Find your nearest charging station, learn more about electric mobility, models, etc.

After texting “Hello”, the user is prompted to opt for a preferred language between English and Hindi. In the next step, the chatbot lists five options – EV Calculator (Based on potential savings when switching to EV), EV Search (Find the right EV for yourself), Charging Stations, EV Commitment and FAQ.

The initiative comes after the Delhi government recently announced its draft Delhi Motor Vehicle Aggregator Scheme policy. The state government has mandated the transition to an all-electric fleet for taxi services, food delivery businesses and e-commerce businesses by April 1, 2030.

Additionally, the government led by Arvind Kejriwal has proposed a fine of Rs 50,000 per vehicle for companies that fail to comply with the directive.

Aiming to electrify a quarter of new vehicle sales by 2024, the Delhi government rolled out its electric vehicle policy in August 2020. Earlier this year, the percentage of electric vehicle sales in the capital rose 12.5% ​​of total vehicles sold. Just two years ago, the share of electric vehicles was only 1.2% and it has risen sharply since.

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