Book now a vax appointment on MyGov Corona Helpdesk on WhatsApp



New Delhi: After allowing users to download vaccination certificates, the MyGov Corona helpdesk on WhatsApp now allows users to locate the nearest vaccination center and make an appointment for vaccines, the Ministry of Health said on Tuesday. Union Health and MyGov.

WhatsApp users across the country will now be able to use the chatbot in English as well as Hindi by simply sending “Book Slot” to WhatsApp number +91 9013151515, according to a statement.

The MyGov Corona support service “enables digital inclusion in the truest sense of the word because most people find the AI-based interface enabled on WhatsApp to be easier to navigate. We are grateful to WhatsApp for its continued support in helping us unleash the true potential of this chatbot for aid and citizen engagement throughout the difficult times of the pandemic, ”said Abhishek Singh, CEO of MyGov, in a press release.

“We are delighted to be associated with MyGov and the Ministry of Health. Whether it’s providing authentic Covid-related information or enabling the upload of vaccine certificates or, now, speeding up and making the vaccination booking process easier for people, our collaboration has unlocked the potential of technology to extend benefits to citizens at scale, ”added Shivnath Thukral, Director – Public Policy, WhatsApp.

To contact the MyGov Corona Helpdesk chatbot, citizens can save the WhatsApp number on their phone and start a chat by typing “Book Slot”. This will generate a 6-digit one-time password on the respective mobile phone number.

Users can then choose a preferred date and location, depending on the PIN code and the type of vaccine. All users can follow this sequence to obtain confirmation of their center and the day of their vaccination appointment.

Launched in March 2020, MyGov Corona Helpdesk on WhatsApp is powered by AI solutions from Haptik and supported by Turn.io.

It started as a basic FAQ helpline at the onset of the pandemic and has grown to become one of the most authentic sources of Covid-related information during the pandemic and has served as a vital instrument in the fight against the public health crisis for over 41 million users across India.

Earlier this month on August 5th, MyGov and WhatsApp also introduced the ability for users to upload vaccine certificates from the chatbot and so far over 32 lakh certificates have been uploaded by users at across the country.


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